Support

Need help? Email us.

We typically reply within 5 business days.

Common Questions

How do I cancel my subscription?

On your iPhone: Settings → Apple ID → Subscriptions → Pictan → Cancel Subscription. The subscription remains active until the end of the current billing period.

How do I restore my purchase on a new device?

How do I reset my learning progress?

Open the App → Settings → Reset All Progress. This action cannot be undone.

I lost my progress after switching iPhones.

Pictan stores progress locally on your device. If you restored your new iPhone from an iCloud Backup, progress is included in the backup automatically. If you set up your new device without restoring from backup, local progress cannot be recovered.

What languages does Pictan support?

The user interface is available in English, Japanese, Korean, Chinese, Spanish, Portuguese, and French. Vocabulary is English-focused.

How do I report a bug or suggest a feature?

Email support@corita.jp with details. Including a screenshot helps us reproduce issues faster.